A Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for accurately writing repair orders, communicating service recommendations, and coordinating repairs to ensure a positive customer experience. Service Advisors balance customer satisfaction, technician productivity, and dealership standards while maintaining clear communication and proper documentation.
A Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for accurately writing repair orders, communicating service recommendations, and coordinating repairs to ensure a positive customer experience. Service Advisors balance customer satisfaction, technician productivity, and dealership standards while maintaining clear communication and proper documentation.