A BDC Manager is responsible for overseeing the Business Development Center’s lead handling, appointment setting, and customer communication processes. This role manages team performance, call and response standards, and workflow efficiency while supporting sales and service department objectives.
A BDC Manager is responsible for overseeing the Business Development Center’s lead handling, appointment setting, and customer communication processes. This role manages team performance, call and response standards, and workflow efficiency while supporting sales and service department objectives.